Job Opportunities 2018-09-17T18:32:15+00:00

Job Opportunities

The Crucible is an educational facility that fosters a collaboration of Arts, Industry, and Community. Through training in the fine and industrial arts, The Crucible promotes creative expression, reuse of materials and innovative design while serving as an accessible arts venue for the general public.

The Crucible is an equal opportunity employer, and does not discriminate on the basis of race, color, age, gender, national or ethnic origin, religion, sexual orientation or physical disability.

STAFF OPENINGS

Job Title: Development Associate

Reports To: Director of Advancement

Status: Full-time Exempt

Date: September 6, 2018

Organization Overview: The Crucible inspires creative exploration and expression through welcoming, hands-on arts education and experiences for people of diverse ages and backgrounds. As an innovative hub built around the industrial arts, The Crucible is a catalyst for individual growth and vibrant community connections. A leader in the Bay Area arts community, The Crucible is widely recognized for its exceptional learning experiences, rich and varied arts programs, skilled and committed faculty, and unparalleled educational facilities.

Position Overview: The Development Associate is responsible for coordination and expansion of The Crucible’s membership program, management of the donor database (Salesforce), and coordination of donor events. The Development Associate will also oversee timely gift processing, acknowledgment, and benefits fulfillment. The incumbent works closely with the Director of Advancement to grow the individual donor base and deepen donor engagement with The Crucible.

Reports to: Director of Advancement

Classification: This is a full-time exempt position. Evening and weekend availability are required occasionally for events and meetings.

Responsibilities:

Membership Program Coordination (25%)

  • Coordinate The Crucible’s membership program and individual giving at the membership level ($1-$999); develop and evaluate comprehensive strategies to increase renewal rates and continually acquire new donors.
  • Develop, implement, and evaluate appeals and campaigns to increase numbers of new and renewed members and individual giving at the membership level. Includes membership acquisition campaigns and monthly renewals.
  • Manage online store memberships via WooCommerce.
  • Ensure member benefits package remains current, attractive, and competitive over time, and ensure benefit fulfillment.
  • Develop strategies for creating and maintaining regular communication with members through various channels, in consultation with Director of Advancement.
  • Provide regular statistical reports and summaries of fundraising progress.
  • Serve as point of contact, cultivate, and steward The Crucible members through activities/events, telephone contact, and written communications, involving Director of Advancement and Executive Director when appropriate.
  • Identify prospective supporters at the Vulcan Society or Major Gift level in the membership pool, conduct research, and submit to Director of Advancement for review.
  • Prepare income projections, reforecasts, and expense budget.

Direct Mail and Online Giving (25%)

  • Work in collaboration with Director of Advancement to conceive, set, and implement strategies and tactics that grow our base of support through diverse and various means.
  • Implement direct mail and online giving programs for current, lapsed, and acquisition. Includes spring and end-of-year campaigns.
  • Manage and acquire new members of the monthly giving program, the Flamekeepers.
  • Coordinate employee giving and matching gift programs.

Fundraising and Donor Events (25%)

  • Assist Director of Advancement with the planning and implementation of the Fire & Light Soirée and Art Auction.
  • Coordinate donor stewardship events and membership events, including Behind-the-Scenes tours and GIFTY Member-Only Preview night.

Database Management / Stewardship (20%)

  • Manage the donor database (in Salesforce), establish and ensure implementation of protocols, handle system refinements and data integration, and any interface with other online development tools, such as website/donation page and online marketing tools use for appeals and events. Update the Salesforce Manual as needed.
  • Oversee all contributed income data entry for contacts, gifts, pledges, etc., to ensure consistency and highest level of accuracy, and to reconcile with the finance office.
  • Generate regular and accurate reports on income and fundraising progress, list maintenance, and lists for solicitation appeals
  • Create and manage performance analytics data.
  • Oversee gift acknowledgements, pledge letters, and updates.

Other Development Activities (5%)

  • Manage office volunteers responsible for development office projects and event volunteers.
  • Compile organizational and programmatic data for reporting purposes as needed.

Position Requirements

  • Connection to The Crucible’s vision and mission and Oakland community.
  • Minimum of two years of development experience, preferably in an arts or education context.
  • Experience with database management and organization, including concrete experience in report generation, fundraising analytics, list management and segmentation for donor cultivation, solicitation, stewardship, and events.  Salesforce CRM experience highly desirable.
  • Experience with email communication tools, such as Mailchimp or Constant Contact.
  • Excellent writing and clear communications skills, with experience developing compelling materials and a successful track record of messaging to different audiences.
  • Self-starter with solid work ethic, deadline driven, with a positive attitude.
  • Bachelor’s Degree or equivalent.

We offer competitive pay and benefits, including health insurance, paid time off, and more. Our work environment is casual, upbeat, professional, and fun. Come join us!

How to apply: Please email cover letter, resume, and three reference contacts (PDF format) to human.resources@thecrucible.org. Subject line: Development. No faxes or calls please!

Job Title: Customer Service Assistant

Reports To: Director of Programs (Interim Executive Director)

Status: Part-Time: Evenings & Weekends. 10-23 hrs/week, $18/hr

Date: September 15th – December 15th 2018 – with possibility for renewal

Position Overview: The Customer Service Assistant will provide crucial customer service support on evenings and weekends, primarily through phone support. They will work closely with The Crucible Registrar to ensure all customers receive quality assistance and all issues are resolved in a timely manner.

This is a highly self-motivated position, working mostly individually but with varied staff and departments. Are you the customer driven, tech-savvy multi-tasker we are looking for?

Key Responsibilities:

  • Provide evening and weekend phone support for The Crucible with a focus on registration needs.
  • Responsible for maintaining a high level of professionalism with customers/students and working to establish a positive rapport with every caller.
  • Use Google Voice, Google Drive, text apps, and voicemail to service customers and share information.
  • Resolve customer complaints via phone, email, or in-person; or forward where a higher level of assistance is needed.
  • Assist with class registrations, transfers, or refunds.
  • Advise on company information.
  • Work with Registrar to ensure proper customer service is being delivered and all issues are resolved.
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
  • Greet customers warmly and ascertain problem or reason for calling, needing assistance, or visiting The Crucible.

Qualifications

  • Minimum of two years’ experience in customer service
  • Excellent verbal and written communication skills and interpersonal ability
  • Strong organizational ability and attention to detail
  • Ability to work independently and to work in a team
  • Demonstrated project management skills, including managing and prioritizing projects with multiple and often competing deadlines, and ability to work under pressure.
  • Strong computer skills, including Microsoft Word and Excel
  • Salesforce experience preferred
  • E-Commerce experience a plus
  • Nonprofit, educational, and or industrial arts experience a plus
  • Able to work irregular hours, including evenings and weekends
  • Demonstrated commitment and ability to communicate with a wide range of people.
  • BA/BS preferred, but not required. Re-entry okay.
  • Must hold a valid CA driver’s license

How to apply: Please email cover letter, resume, and three reference contacts (PDF format) to human.resources@thecrucible.org. Subject line: Customer Assistant. No faxes or calls please!

FACULTY OPENINGS

View Faculty Job Description

We are seeking skilled, part-time instructors in the following areas:

  • Glass Flameworking
  • Stone
  • Kinetics, particularly flame effects
  • Welding (ARC, OXY, MIG, & TIG), particularly with day-time availability
  • Woodturning
  • Woodworking

We are looking for Teaching Assistants in the areas:

  • Blacksmithing
  • Glass Flameworking
  • Glass Blowing
  • Woodworking

VOLUNTEER OPPORTUNITIES

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Want to learn more about volunteering?

Each year, hundreds of passionate volunteers work to make sure The Crucible's studio, front office and events are properly staffed while accruing hours toward discounts of up to 50% on tuition and membership costs. Volunteers must be at least 18 years old.
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